Returns & Refunds
Last updated: 16 October 2026
The short version: if something's wrong with your jerky, tell us within 30 days and we'll replace it or refund you. You can also return unopened packs within 14 days, for any reason.
Something wrong with your order?
If a pack arrives damaged, has a fault, is past its expiry date or isn't what you ordered, tell us within 30 days of receiving it. Send us your order number (SB-…), a photo of the pack and its batch number. We'll replace it or refund what you paid for it, and returning it costs you nothing: we'll collect it, or tell you to keep it.
Changed your mind?
You can return packs that are unopened, sealed and undamaged within 14 days of receiving them, without giving a reason. Bring them to our pickup point in South Academy, New Cairo, or we can collect them from you in our delivery areas for the usual delivery fee. Once they reach us, we refund what you paid for those packs.
What we can't take back
For food safety, we can't take back:
- packs that have been opened, unless they're faulty;
- packs that were damaged, or not stored as the label says, after you received them.
This never affects your rights if a pack is faulty.
Cancelling before your order leaves us
You can cancel free of charge until your order is out for delivery or ready for pickup. Message us and we'll refund anything you've paid.
How you get your money back
- We refund the same way you paid. InstaPay refunds go back to the account you paid from. For cash orders, we refund by InstaPay to a number you give us, or in cash at pickup.
- We send your refund within 7 days of receiving the returned packs or, when nothing needs to come back, within 7 days of agreeing the refund with you.
- If the packs were part of a deal or discount, we refund what you actually paid for them, with the deal price shared evenly across the packs in it. For example, one pack from a Box of 4 bought for 700 EGP is refunded at 175 EGP.
- If you return your whole order, we also refund the delivery fee and cash fee you paid.
- Grams that returned packs added to your Count It In Grams meter are taken off.
How to start a return
Message us on WhatsApp at +20 129 995 6079 or email info@slimboody.com with your order number and what happened. We'll reply as soon as we can.
Your legal rights
This policy adds to your rights under Egypt's Consumer Protection Law (Law No. 181 of 2018); it doesn't replace them. If you're not happy with how we handled your return, you can contact Egypt's Consumer Protection Agency (hotline 19588, cpa.gov.eg). See also our Terms of Sale.